Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please note we do not accept refunds for change of mind.

To start a return, you can contact us at littlesoldiernz@gmail.com. Please note that returns will need to be sent to the following address: 18 Maitland Street, Tauranga.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at littlesoldiernz@gmail.com. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at littlesoldiernz@gmail.com.

Warranty

Products sold by Little Soldier on littlesoldier.co.nz are covered under the Consumer Guarantees Act, repair, replace or refund.

To help us assess the issue, please send photographs of the product from various angles and distances. If you still have the boxes, please send along some photos if there’s a chance the product was damaged during transport. Short videos are also welcome if the issue cannot be documented with photos.

If you have received a damaged or defective product at the time of delivery, including but not limited to, products damaged during delivery, the warranty does not apply, it is the Policy for Products Received Damaged or Defective that applies, we will work alongside our couriers to resolve these issues.

The warranty does not cover defects and/or damages resulting from the following situations:

• Accidents
• Negligence
• Misuse and/or abnormal use
• Improper storage
• Modifications and/or alterations
• Commercial use of the product
• Over-exposure to high or prolonged heat
• Surface markings as a result of shipping
• Use of abrasive cleaning tools or chemical cleaning products
• Theft

Depending on the nature of the damage or defect, we will suggest one of the following resolutions:

• One or more replacement part(s)
• A replacement item
• Your order number
• The name of the product
• The number(s) of the part(s) to be replaced (refer to assembly instructions if possible)
• Clear photos or videos of the damage or defect where the parts shown in the photo or video are clearly identified

Please note that replacement parts covered within the warranty period for international orders will be charged standard international shipping fees. Wooden toys and furniture are generally more durable than plastic toys, but they can sometimes break. Although wooden toys and furniture last many years when treated with care, Little Soldier products are not guaranteed against damage due to play and use. The advantage of wooden toys and furniture is that they can easily be repaired with carpenters glue and then enjoyed for many years to come!

Wood is a natural material that can bear marks. Variations in wood grain, colour, knots or texture are normal and natural in our handmade wood products. These unique variations and marks are proof of quality, not defects. That's what makes each product unique.